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Everything you need to know

Shopping Guide

From placing your first order to delivery and returns — we've got you covered.

Step by step

How to Order

1

Browse & Select

Explore our collections and click on any product to view details, ingredients, and usage instructions.

2

Add to Cart

Choose your quantity and click Add to Cart. Continue shopping or head straight to checkout.

3

Sign In or Guest Checkout

Log in to your Vdream account or continue as a guest. Members earn reward points on every purchase.

4

Enter Shipping Details

Fill in your delivery address and select a shipping method.

5

Pay Securely

Choose your preferred payment method. All transactions are encrypted end-to-end.

6

Confirmation

You'll receive an order confirmation email with your order number and estimated delivery date.

Secure payments

Payment Methods

We accept the following payment methods. All transactions are secured with SSL encryption.

Credit & Debit CardVisa, Mastercard, American Express
PayPalPay with your PayPal balance or linked card
FPX / Online BankingMalaysian internet banking (MY store only)
E-WalletGrabPay, Touch 'n Go, PayNow
Payments are processed through our PCI-compliant gateway. Your card details are never stored on our servers.
Fast & reliable

Shipping & Delivery

Orders are processed within 1–2 business days. Delivery times below are estimates after dispatch.

Region Method Estimated Time Fee
SingaporeStandard2–4 business daysSGD 4.90 (Free above SGD 60)
SingaporeExpressNext business daySGD 9.90
Malaysia (Peninsula)Standard3–5 business daysRM 8 (Free above RM 150)
Malaysia (Sabah/Sarawak)Standard5–8 business daysRM 15

Public holidays and peak seasons may add 1–2 extra days. Orders placed after 3:00 PM (SGT) will be processed the following business day.

Stay updated

Order Tracking

Once your order ships, you'll receive an email with a tracking number and a link to track your parcel in real time.

You can also view the status of all your orders in My Orders inside your member account.

We're here

Need Help?

Our customer care team is available Mon–Fri, 10:00–18:00 (SGT).