Return & Refund Policy

Eligibility for Return

To be eligible for a return, items must meet all of the following conditions:

• Returned within 14 calendar days of the delivery date.
• Item is unopened, unused, and in its original packaging with all seals intact.
• Item is not listed under non-returnable categories below.
• Proof of purchase (order number or receipt) is provided.

Non-Returnable Items

The following cannot be returned for hygiene and safety reasons:

• Opened or used skincare and beauty products.
• Promotional or gift items.
• Items marked as "Final Sale" or "Non-returnable" at time of purchase.
• Items damaged due to misuse, improper storage, or normal wear.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

How to Initiate a Return

Refunds

Once your return is approved and the item is received in acceptable condition, a refund will be issued to your original payment method. Processing times:

• Credit/Debit Card: 5–10 business days (depending on your bank).
• PayPal: 3–5 business days.
• FPX / E-Wallet: 3–7 business days.

Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item and place a new order.